CORONAVIRUS UDPATES
Of utmost concern and strongly recommended by the World Health Organization is the need to practice social distancing. Below are some of the options available to you as a means to not have to visit our office while still having accessibility to your money and our services.
Please visit the office ONLY IF YOU ABSOLUTELY MUST. Many of your most common transactions (check deposit, cash withdrawals, viewing checking and savings account balances) can be done conveniently without visiting our office. Please stay updated on this page as we will keep members informed here.
UPDATED 05/05/2022 -
Friendly Reminders:
Office hours are Monday thru Thursday 8:30 AM-4:30 PM and Friday 8:30 AM-5:00 PM
FACE MASKS ARE RECOMMENDED TO ENTER THE LOBBY. IF YOU CHOOSE TO WEAR A MASK, PLEASE BRING YOUR ID TO IDENTIFY YOURSELF.
Only (3) members will be allowed to do teller transactions at a time
Loan transactions by appointment only
Notaries by appointment only
Please follow the State of Hawaii travel guidelines if you have recently traveled outside of Maui.
These steps are just part of our efforts to reassure our members and our employees that we are taking your health and well-being very seriously.
we thank you for your continued understanding during these times.
We want all our members to be vigilant for scammers trying to get bank information from you or your family.
Please see more information in our Scams section.
Ever wonder how effective wearing a mask is? Watch this informative video from KHQ as they teamed with Providence to test mask effectiveness.
We would like to thank our Board Member, Rodney Jung for sharing this video with us.
This video shows the effectiveness of wearing a mask.
ACCESSING YOUR ACCOUNT
ONLINE BANKING - Click here
MOBILE APP - Download app to your ANDROID DEVICES | IPHONES
AUDIO RESPONSE - (800) 789-4398
To reset your PIN - (808) 871-7705
NIGHT DEPOSITORY - You can make cash/check deposits and make loan payments. Please attach a note to specify how to process your transaction.
VISA CREDIT CARD ONLINE SERVICES - eZcard info website (www.ezcardinfo.com)
VISA CREDIT CARD SERVICES (LOST/STOLEN/PIN reset) - (866) 604-0381
SECURLOCK EQUIP (VISA CREDIT CARD CONTROLS) - Download app to your ANDROID DEVICES | IPHONES
VISA DEBIT CARD SERVICES (LOST/STOLEN/PIN reset) - (800) 992-3808
CARDVALET (DEBIT CARD CONTROLS) - Download app to your ANDROID DEVICES | IPHONES
ACCESSING CASH
ATM LOCATIONS
We have working agreements with the following financial institutions to use their ATMs surcharge free:
First Hawaiian Bank - ATM Locations
American Savings Bank - ATM Locations
cash back with debit card transactions
At many retailers (Walmart, Target, Longs/CVS, etc.) members can get cash back when using a debit card to make a purchase.
FINANCIAL ASSISTANCE
LOAN APPLICATIONS
Please apply online - Online Application
Paper applications - Please submit application in our night depository
FINANCIAL HARDSHIP
Please fill out, sign and submit form - Loan Payment Deferral Request
We kindly request that you submit the form either through email info@kahuluifcu.com, fax (808) 877-4093, night depository, or mail to lessen our employee’s and your exposure during this time.
Please contact our loan department at (808) 871-7705 for more information
Federal resources
The Office of Senator Brian Schatz has posted information on assistance to access federal resources.
Assistance for seniors - Click here
Direct Payment from Economic Impact Payments - Click here
Stimulus Payment Phone Number - Click here
OTHER ACTIONS WE’VE TAKEN TO PROTECT OUR MEMBERS, EMPLOYEES AND COMMUNITY
Requiring members and employees to wear face masks.
Paying special attention to areas where members come into contact. This includes wiping down areas such as door handles, lobby check desk, teller and loan areas, and other hard surfaces with disinfecting wipes.
Cleaning our facilities with recommended sanitizing products.
Providing a touch-less hand sanitizing station as enter or exit the lobby.
Taking steps to ensure the welfare of our employees. This includes instructing employees who feel ill to stay home and consult their healthcare providers. We are also urging all employees to be vigilant about frequent hand washing.
SCAMS
With COVID-19 causing panic among countries, scammers are quick to take advantage. Here are a few articles from various organizations to help you identify if you are being scammed.
FEDERAL TRADE COMMISSION (FTC)
Three Ways to Avoid COVID-19 Vaccine Scams - With the vaccine now being distributed, be vigilant for calls from scammers.
USSS HAWAII-PACIFIC ELECTRONIC CRIMES TASK FORCE
HAWAII ATTORNEY GENERAL & HAWAII OFFICE OF CONSUMER PROTECTION
FOR MORE INFORMATION
CENTERS FOR DISEASE CONTROL AND PREVENTION (CDC) WEBSITE - Up-to-date information from the CDC
STATE OF HAWAII DEPARTMENT OF HEALTH COVID-19 WEBSITE - Up-to-date information from the State of Hawaii
COUNTY OF MAUI COVID-19 INFORMATION WEBSITE - Up-to-date information from the County of Maui